Refund Policy
REFUND POLICY
Facilita Lar Store, as a private legal entity, has established this refund policy to ensure transparency and clear communication regarding returns and refunds for products purchased on our website www.facilemaison.co.uk.
1. Right of Withdrawal
In accordance with applicable laws, you have the right to withdraw from your purchase within 14 days from the date of receiving your order. If you wish to exercise this right, you must inform us of your decision by sending an explicit statement, such as a letter by mail or an email to: support@facilemaison.co.uk.
2. Return Process
If you choose to exercise your right of withdrawal, you must return the products in their original condition within 14 days after notifying us of your decision. The products must be unused, undamaged, and in their original packaging.
3. Refund
Once we receive the returned products and confirm their condition, we will proceed with a full refund, including the initial shipping costs (unless you chose a more expensive shipping option). The refund will be issued via the same payment method used for the purchase, within 14 days of receiving your return.
4. Non-Refundable Products
Certain products are not eligible for a refund, including but not limited to:
- Personalized or custom-made products
- Sealed products that have been opened after delivery (e.g., hygiene or health products)
- Products that have been damaged or misused after receipt
5. Return Shipping Costs
Return shipping costs are the responsibility of the buyer, except in cases where the product is defective or does not match your order. In such cases, we will cover the return shipping costs.
6. Issues with Your Order
If you receive a damaged or defective product, please contact our customer service immediately at support@facilemaison.co.uk. We will offer you a replacement or a full refund, including return shipping costs.
7. Changes to the Policy
We reserve the right to modify this refund policy at any time. In case of any changes, the updated version will be published on our website with the revised date.